I’m going to have to get splinters here, sit on the fence say it varies from vendor to vendor. I’ve certainly reached out to smaller vendors with niche licensing metrics to understand their recommendations for managing compliance, optimisation and any technologies that can be used.
For example, if my ITAM technology wasn’t discovering the consumption correctly, i’d ask them for support on how we can track consumption. Same for certain licensing scenarios that I can’t find any clear guidance for in the T&Cs or documentation provided by the vendor.
For the bigger software vendors I’d much rather contact an independent expert or server to provide guidance rather than the vendor themselves. It could be too risky and spark bigger questions that I wouldn’t want to answer!