Hello,
I have a request ticket to recover a laptop for an employee that was terminated. However, the manager wants to keep the asset, but want it to be reimaged so that he can use it for the new employee who is starting new job next week.
What process do you have in place for this scenario? How do you handle the asset recovery ticket and how do you ensure that the computer gets assigned to the correct person using the computer if they haven’t started working at the company yet?