To SaaS Manage or NOT?

Since there have been multiple conversations, webinars, etc. on SaaS management, curious to know how SAM practitioners are managing or not managing software as a service (SaaS) applications within your current environment. Just looking for a few key indicators, no need to mention publishers.

  1. Does your organization have a tool to manage SaaS applications? Yes/No
  2. If you don’t have a tool currently, is it on the horizon (6 to 12 mos) to obtain one?
  3. If you do have a tool currently, how easy was it to integrate with your SaaS portals to get ROI? (in months).
  4. Did the org allow the tool to integrate with your financial/procurement/expense system? (Yes/No)
  5. How hard was to obtain buy-in for purchase/deployment of the tool?
  6. What is your overall experience and are you satisfied with the current SaaS tool?
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I can only answer to 1 and 2 since we don’t have a dedicated SaaS tool, but use our SAM tool to track SaaS in limited capacity.

  1. We use our SAM tool as a license repository for all licenses, SaaS, install-based, etc. For SaaS licenses, we upload consumption/usage information as point in time data prior to contract renewal so we know how the metric is calculated/where it’s stored, and to ensure the owner makes an appropriate renewal decision
  2. We’ve considered a separate SAM tool for real-time license consumption data, but the number of tools most SaaS providers can measure are low, presenting a low ROI for our use case
  1. In POC
  2. Unlikely
  3. Challenging with the many risk based assessments it must pass
  4. Yes for POC only
  5. Challenging, SaaS owner must co-fund
  6. Satisfied has value co-funding keeps it out of reach today. From SaaS app owners perspective no interest to invest when their solution meets needs.