I’ve noticed that SAM solutions are focused on managing inventory and measuring utilization as a means of driving optimization savings. And I have also noted a trend that suggest the the SAM provider may also offer outsource functions related to assisting the end-user in optimizing the licensing. I am assuming that means supporting removals. What I am not seeing is any mention of invoice audit, review or processing.
I suspect that has not been developed by the providers because that is whole different kind of cost and development effort. It also may have a lot to do with license invoices typically being annual as opposed to monthly.
My concern here is two fold. I have been in the IT spend management for three decades (though primarily Telecom) and I see the purported savings as an “Opportunity”, But I also see the exclusion of the Invoice piece as a red-flag issue for Internal Auditors given the cost involved. Would like to have some discussion around this issue.